Thermostat Won't Turn On (red, then green blinking)

[ryanscowie]

Hi all,

I have a learning thermostat that was working fine - due to renovations and the summer months it has been disconnected for a while (and since we have changed WiFi provider as well). It is plugged into the wall via a USB cable and when plugged in, it initially blinks red, then green. Even after being left for an hour or two, it continues to blink green. After that, I have tried holding the screen down to restart it and it simply goes back to blinking red, then green.

As it has no connectivity to the WiFi, there's not a lot I can do with it remotely, but it won't even turn on to let me put it back on the WiFi. My theory is that it is caught in a loop of turning on > trying to update > failing to update.

Any ideas on what I can do? It feels like it needs some sort of factory reset so that I can set it up from scratch, but I have no idea how I can do that without access to the menu on the thermostat.

Thanks

Ryan

[EdwardT]

Hi ryanscowie,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Where are you located?

Thanks,

Edward

[EdwardT]

Hi ryanscowie,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jake]

Hey ryanscowie,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake