Thermostat constantly unloading. 3 emails and no passwords. Can’t sign on!

[Verstra]

HELP!

[Jenelyn_O]

Hi Verstra,
 

Thanks for reaching out. I’m sorry for the delay. Could you please try to reinstall the app you’re using for your thermostat? After that, try to log in using your original credential. Let me know if the issue persists. You can also visit this support article for more information. 
 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further.

Thanks,

Jenelyn

[Verstra]

Still need help cuz problem is intermittent and very hard to sign on. Right now I am injured and can’t work on it. Thx

[Jenelyn_O]

Hi Verstra,

I just want to drop by to check if you were able to proceed on the troubleshooting. Please let us know how it goes. 

Regards,

Jenelyn

[zoeuvre]

Hello there,
 

Checking in — how's it going with your thermostat? Still need our help?
 

Thanks for your help, Jenelyn. 

Best, 

Zoe

[Jake]

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake