Thermostat does not switch on when plugged in

[GiovanniLupaldi]

Hello,

When I plugged my thermostat into the power supply it did not come on. The power socket is live and I am afraid I got a faulty unit. Can anyone help?

Thanks

G

[humbertogarcia]

Hi GiovanniLupaldi,

Thank you for posting in the community! I'll be glad to assist you with the thermostat inconvenience of not coming on when plugged into the power supply.

In order to be on the same page, we need you to provide some information, Please confirm your thermostat type. Please check the article. How to tell which Nest thermostat you have

Also, please answer the following questions:

• When was the thermostat installed?

• Do you receive any error messages?

• Does the thermostat display any lights?

Please keep me posted and feel free to add any additional observations.

Regards,

Humberto