Thermostat fault

[Debbie1coney]

My thermostat has stopped working, says off line and will not connect to my internet? I’ve rebooted router 

cannot get on to settings just getting this error ? Can anyone help please 

[UanaC]

Hi there! Thanks for posting and I'm sorry to hear about your issue with the thermostat. Can you tell me if you see any code when you try to add the product into the Nest App?

Thanks in advance, Oana.

[Paul_R]

Hi there! Have you managed to check my colleague's message?

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.