Thermostat has flashing orange light and not working

[Selkuka]

Hi

We are having problems with out thermostat as it is only flashing orange light on the top . It’s a 3rd generation one. The screen is blank/black and not accessible. 

[Jenelyn_O]

Hi Selkuka,

Thanks for reaching out — I'd love to help.

A blinking red light at the top of your Nest Learning Thermostat display means that the battery charge is very low but it’s being charged. Wait until the battery is charged before you use it to control your heating or cooling. Using a Micro-USB cable to charge your thermostat can help. 

You can check this guide: 

1. Pull out your thermostat display from its base.
2. Check the little port at the back of it.
3. Connect the Micro-USB on that port and charge it for an hour.
4. After an hour, put the display back to its base.

Please let me know how it goes.

Best,

Jenelyn

[Jenelyn_O]

Hi Selkuka,

I wanted to follow up and see if you still need help. Please let me know if you're still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi Selkuka,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn