Thermostat lock function not working to specification

[PapaGolf]

I want to allow users to change the temperature but not fiddle around with the settings.  The lock facility appears to provide this functionality.  The manual says: 'When you lock your Nest thermostat in heat mode or cool mode, you'll set a temperature range after you create a four-digit PIN. Anyone can turn the thermostat's ring to change the temperature within the range that you've set, but they won't be able to set the temperature outside of your range or change any of your settings.'

However it doesn't work correctly.  When locked, attempts to change the temperature fail and are met with a request to unlock.  That is, instead of allowing temperature changes within the set range, all user interaction is blocked.  This is contrary to the specification.

May I please request a software change to correct this bug.

[MplsCustomer]

@PapaGolf 

Here's a link to the documentation on locking the thermostat:

https://support.google.com/googlenest/answer/9247319?hl=en#zippy=%2Clock-your-nest-thermostat-while-...

[PapaGolf]

Thanks for this.  What we want is a bugfix, which unfortunately this reply doesn't provide.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for sharing the help center article, @MplsCustomer!

@PapaGolf, I understand that when the lock feature is enabled, it only allows control within the temperature range and should not go beyond the page. To ensure it syncs with the changes, please try restarting your thermostat to refresh it and ensure it is on software version 3.0 or later.

Please let me know how it goes.

Regards,

Mark

[PapaGolf]

Using a Nest Learning Thermostat, the lock facility appears not to work to specification.

I want my guests to be free to set the temperature they wish, within limits, while not fiddling with other settings.  So I have locked the thermostat with range 14 - 27 degrees Celsius.   However instead of allowing this range, the stat prevents any adjustment whatsoever, and asks for the unlock PIN.  This is not the intention.  Or am I missing something?

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with more details on the lock feature. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[PapaGolf]

Hello Jake,

Thanks for this.  I've been away.  I'll have a look at the article and retry tomorrow.

Kind regards, Papa Golf

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[PapaGolf]

Hello Jake.  I have read the article, thanks, and retried lock.  I set lock using Settings within the Nest app.  I set a PIN and a range 14-27degC and pressed 'Lock'.  I turned the stat to increase the temperature.  it showed 'Enter PIN to unlock' and refused instruction.  I pressed the stat to access other functions.  It showed the same message.  So the problem persists.  Can you help?

Kind regards, Papa Golf

[PapaGolf]

Hello,

I am really keen to sort this out.  I feel I can't lock the Nest stat completely, preventing guests from setting their preferred appropriate temperatures.  On the other hand I am loath to leave all the settings open to inexpert hands which could mess things up for other guests. The previous programmable stat handled this better.

Kind regards,  Papa Golf

[PapaGolf]

Hello Jake,

Any progress on this issue?

Kind regards, Papa Golf

[Markjosephp]

Hi everyone,

I've duplicated your thread in the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Thanks for the help here, Jake.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[PapaGolf]

Hello Jake,

Yes, I believe the thermostat is still not working to specification and I would like to have this fixed.  A workaround has been suggested, but I will not be able to try it for a few weeks as the thermostat is in our holiday cottage.

Kind regards, Peter Gilmour

[Jake]

Hey PapaGolf,

Apologies for the late reply. I wanted to follow up with you, and see if the workaround had managed to resolve the issue for you. Let me know, as I want to ensure you are good to go.

Best regards,

Jake

[Jake]

Hi PapaGolf,

I wanted to follow back up with you. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake