Thermostat not working after installation

[Derrick7979]

I just installed a brand new nest learning thermostat.  I followed the wiring diagram that the nest app provided me.  I also turned off the breaker before removing my old thermostat and installing the nest.  I turned the breaker back on after installation.  I attached the thermostat and it will not come on.  I have charged the thermostat for over an hour and reattached the nest to the wall.  A message came up saying that it was restarting, be right back.  Now it has turned off and will not come back on.  Please assist.

[EdwardT]

Hi Derrick7979,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What message are you seeing on the display when it's plugged into the wall?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Derrick7979,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[EdwardT]

Hi Derrick7979,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward