Thermostat not working

[carneyc]

Is there a way to speak to someone regarding this product I purchased.  Unable to get thermostat wifi connected.

[Jenelyn_O]

Hi carneyc, 

Thanks for posting in Google Nest Community forum — I'd love to help.

Let's sort this out:

• Do you see any messages or code on your Nest Thermostat?
• Does your thermostat detect other Wi-Fi network names?
• Is this a first time setup?
• What type of Nest Thermostat do you have?
• Could you please provide a rundown of all the steps you've tried?

I'll look forward to your response.

Best,

Jenelyn

[Jenelyn_O]

Hi carneyc,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake