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Thermostat problems

njaye
Community Member

Recently my furnace will shut down and will have to be reset. I’m thinking it’s the NEST E  generation 1 thermostat that isn’t functioning properly. Does anyone have this problem? What can I do to fix this?

1 REPLY 1

moralesvicente
Community Specialist
Community Specialist

Hi njaye,

Sorry for the inconvenience that you are experiencing. But don't worry, I have some recommendations for you: 

  • Check the Wiring: Loose or incorrectly wired connections can also cause the thermostat to malfunction, you can check the thermostat's wiring to make sure it is properly connected. 
  • Do you see an error code?: You can find this notification on your thermostat, if so it would be easier to get better knowledge to isolate the inconvenience and let me know ,

Regards, 

Daniel