Trouble connecting next to Google home app

[mthofling]

I have the account migrated, nest installed when i try using the add new device using the option configured items, it does not work and continues in a loop message I should be adding the nest. Not sure what is wrong. 

[mthofling]

  this is the error I get

[mthofling]

And this is the exact process I'm doing before getting this message on the print which is a closed end loop 

[Jenelyn_O]

Hi mthofling,

Thanks for reaching out — I'd love to help.  

Nest app will give you that message if it detects that you're adding a Nest Thermostat 2020 or the devices that will only be added using the Google Home app.  

I'd love to know more about it, could you please share the photo of your Nest Thermostat wiring? 

I'm looking forward to your response. 

Regards, 

Jenelyn

[Jenelyn_O]

Hi mthofling,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi mthofling,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

[mthofling]

Thanks e crated a new thread a couple of days later as this one was not taking responses and I have been able to solve it already. Thanks a lot for following up!

[Jenelyn_O]

Hey mthofling,

I'm glad to hear that your issue is already fixed and thanks for the update. 

It looks like we have come to a solution, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Best,

Jenelyn