Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Resolved! Thermostat compatibility
Does this wiring look like it will be compatible with the Nest Learning Thermostat. This controls a heat pump.
Nest Learning Thermostat bottom film scratched
Hi folks. I purchased my (3rd generation) nest learning thermostat from Costco. When I removed the protective film at the bottom, I thought there was another layer of film under it, so I tried to peel it off again. But unfortunately, it's not a remov...
How to tell what disconnected white wire is doing
Hi. So I have 2 thermostats that run hydroponic baseboard heat using an oil fired boiler in my house (no central air conditioning). Looking to replace the thermostats with Nest Thermostat 2020 version which I believe only work with a common wire.Howe...
Won't turn on ac
My nest gen 3 stopped turning on the outside unit. It worked fine for a week the stopped turning on the outside unit. Did a lot of troubleshooting eventually changed out the thermostat with an Eccobee, that too work one week then stopped again. I hav...
Google nest E Error
Hello!We just moved in a house and the previous owner left us a Google nest E. It was all setup and worked perfectly fine for her. Except we are not able to get it working. We now have working WiFi and we tried to connect everything. Every time we tr...
Heat does not work. Do I have a wiring issue?
Hello,I followed the installation instructions to the letter. I was provided a wiring diagram from the Nest app setup and wired the system accordingly. When I switch to the heating function the heat does not switch on and fan will cycle continuously....
Resolved! Wiring compatibility
I went through the set up and got as far as the wiring which I was told to contact Nest support to confirm compatibility. Based on what I’ve found X2 is the same as W2 but the set up still said I needed to contact support. We loved our Nest thermosta...
Resolved! Factory reset Nest - won't heat
Short story: I have a Nest thermostat attached to a heat pump that I had to factory reset (long story is below). After factory reset. I did NOT rewire. After re-installing in Google Home app, I'm not getting any heat. The fan works, but no heat. I ch...
How do I know when the battery is fully charged when using a USB cable?
I have it plugged in and the green light is blinking. Will it be a solid green light when it is fully charged? saw a similar question recently but it was never sufficiently answered.
