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Nest Thermostats

Blog Posts

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 11568 Views
  • 0 replies
  • 6 kudos

Home/Away Assist not working

Home/Away Assist doesn't work. Neither does the 'reply' button on any of the messages on the board.How on earth are we supposed to get any help???? Have been emailing Google support who ask a ton of questions, and when i reply to the email I get "tha...

SiobhanT by Community Member
  • 791 Views
  • 7 replies
  • 0 kudos

Thermostat won’t connect to Heatlink

I have 3 X 3rd Gen Thermostats controlling 3 different parts of the house. Thermostat ‘A’ I think also controls the hot water. Recently I relocated ‘A’ from a wall to a stand in another room for more accurate temp sensing where it worked fine. My kid...

Ratch by Community Member
  • 480 Views
  • 3 replies
  • 0 kudos

Unable to reconnect

Morning I am having issues reconnecting to my nest thermostat I have tried to add device as advised by my nest app but I am still unable to connect as it is asking for a PIN number ( this I do not know) I am the main account holder so am unable to do...

Lebertn26 by Community Member
  • 606 Views
  • 4 replies
  • 0 kudos

Temperature

How do you change the preset temperature? 

Brii1 by Community Member
  • 362 Views
  • 2 replies
  • 0 kudos

Heat suddenly won’t turn off

We’ve had our Nest Learning Gen 3 thermostat installed for a week and it seemed fine and then suddenly I began to get notifications that the safety temp of 40F had been reached when it was actually approximately 65F. It turned on the heat (gas forced...

JKJ246 by Community Member
  • 891 Views
  • 7 replies
  • 0 kudos

Nest compatibility

Hello all, Im have two different thermostat now, I will attache the pictures of what I have. I need to know if both these will work with the Nest Learning thermostat? Thanks for the help.

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No networks

My thermostat can’t find any networks I enabled hotspot on my iPhone Stood right by the thermostat with the iPhone and it still doesn’t find any networks. Restarted the thermostat a few times to avail. HELP

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