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Trouble with my Nest Model No.: Nest 1.4 Thermostat (1st Generation)

GM25
Community Member

My Nest thermostat was installed by a Heating and A/C guy.  It's been working pretty well until this past Sunday night when my wi-fi kicked it off for some unknown reason.  It took me a while, and some help from a google helper to get to a point it still wasn't connected to my wi-fi.  I played around with it for a while and finally got the heat to come back on.  Then I noticed on the Google Home app, the button to set my A/C to come on, set the timer, etc. was gone.  The button for the heat and the fan are there, but not the A/C.  It was there prior to Sunday night.  I have tried everything I know how to try, but I can get the A/C button to reappear.  My skills with this kind of stuff is limited, although I do follow directions reasonably well.  

If anyone has a suggestion as to what I could try before I resort to calling in and paying for the expert again, I will be very grateful.    

Thank you very much,

GM25

 

1 REPLY 1

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@GM25 

Could you please verify the type of thermostat you have?

How to tell which Nest thermostat you have 

Additionally, could you please post a picture of the base plate wiring?

 

Camera icon.jpg

If the camera icon isn't present yet, you can use the imgur.com upload site and post the link it provides here.

 


To ensure that I see your reply, please tag me using @Patrick_Caezza