Trying to setup Nest learning 3rd gen remotely. Have key# and serial #. Stuck at not able to add ser

[Razinkane]

I had the nest learning thermostat 3rd gen installed by a contractor as I am away from home I just purchased. I have an iPhone E. I had the contractor at the house doing all the setup required live with the thermostat as I was setting up on the Nest app. All was well until I got to adding serial number. The screen offered no number options to choose from. I’m stuck!!  

[Jenelyn_O]

Hi Razinkane,

Thanks for reaching out. I'm sorry for the delay. Could you please take a screenshot of what you see on that page, so we could have a clear vision on what is happening in your app? Also, please try to use a different device to setup your thermostat like a tablet or a different mobile device. 

Let me know how it goes.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

 I just want to check if you managed to see my response above. Please share with us the needed information, as it will help us to move forward.

Thanks,

Jenelyn

[Razinkane]

Hi. The app tells me a need to connect my phone with the nest via Bluetooth. I am trying to do this remotely from a different state. Is there a way to connect and set up without using Bluetooth?

[Razinkane]

 

[zoeuvre]

Hi folks,

@Razinkane, thanks for trying. You'll need to be able to touch your thermostat to add it to your account in the Nest app. This means that you won't be able to add it remotely. After you've added your thermostat to your account you'll be able to use the Nest app on your phone, tablet, or computer to control your thermostat from anywhere. Learn more about this in this article. 

I appreciate your help, Jenelyn. 

Regards,

Zoe

[Razinkane]

To clarify… I had a technician at the house that was “touching” the Nest but it would only connect via Bluetooth to his home. 

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

Thanks for your assistance here, Zoe.

@Razinkane, I got you—check that the Nest app's Bluetooth permission is allowed or enabled on your phone's settings. To verify it, go to your phone's Settings > Privacy & Security > Bluetooth. Then, force-close the Nest app and restart the thermostat by pressing and holding it for 10 seconds until it shuts down to refresh. Once ready, ensure that it's still connected to the Wi-Fi network before attempting to add it to the app.

Keep me posted if that helps.

Best regards,
Mark

[Markjosephp]

Hello there, Razinkane,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.
 

Thanks,

Mark

[Razinkane]

Unfortunately I’m struggling finding someone with the wherewithal to do what you suggest. I’m still not getting how it will work if my phone in NY needs to connect to my Bluetooth in FL. 

[Markjosephp]

Hey Razinkane,

I understand that you're not with your Nest Thermostat. Do you have someone or any home members you can ask to add your Nest Thermostat to the Nest app? In that way, you can temporarily provide the email account you prefer to use with the setup, and once completely added, it'll show up in the Nest app automatically so you can manage and control it remotely.

You can share this article with them with a step-by-step process for the setup. Let us know if you have more questions.

Best regards,
Mark

[Razinkane]

The article is only for setting up the Nest thermostat. I have the Learning Nest Thermostat. Is there an article for that model?

[Markjosephp]

Hi there,

I'm sorry if the articles confuse you, but it's the process you would need for your Nest Learning Thermostat. Please check out the drop-down options to proceed with the initial setup before it tells you to add it to the Nest app.

Feel free to tell us if you have questions. We're here to help.

Best,
Mark

[Jenelyn_O]

Hi Razinkane,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Zoe and Mark.

Thanks,

Jenelyn