Unable to get entry key from Nest thermostat service

[gumby21ne]

The thermostat works fine and it is connected to the 2.5ghz WiFi without issue. I’ve checked all of the google troubleshooting items but I am still unable to get the thermostat to provide an entry key. The system says “there was a problem connecting to the service”

[Ryan_G]

Hi gumby21ne,

Thanks for reaching out and we're sorry for the delay.

Could you tell us which Nest Thermostat you're using? Are you getting the error message using the Nest app or Google Home app? 

I hope to hear from you soon.

Best regards,

Ryan

[gumby21ne]

It's a Nest Learning Thermostat 3rd Gen. The error appears on the thermostat itself when trying to obtain an entry key

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan