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Unenroll from Rush Hour

ffnb1086
Community Member

Hello,

I’m following the only instructions I could find for this request. Please unenroll me from the Rush Hour Rewards program. 

Thank you.

5 REPLIES 5

pereztzum
Bronze
Bronze

Hi there!

To assist you with unenrolling from the Rush Hour Program, please follow these steps:

Go to the Nest Renew Portal and tap Log in. " Sign in with the Google account linked to your Nest Renew account.
If you're already signed in when you go to the Nest Renew Portal, verify that the Google account shown is the one you used to enroll in Nest Renew. Tap the account icon with your profile picture or initial to choose, or add another account.

  • Check the home structure name to ensure you've selected the home associated with your Nest Renew account. If you only have one home, skip this step.
  • On a computer: Tap the home name next to the account, then tap the correct home.
  • On a mobile device: Tap at the top left, tap to show the other home structure, then tap the correct home.
    Select the Settings tab. Your subscription information will appear in this tab.
  • Click "Cancel" next to your Nest Renew Apollo ID number.
  • When asked "Are you sure you want to cancel Nest Renew?", tap "Yes" to proceed with the cancellation or "No thanks" to keep Nest Renew.
  • Tap "Done" after confirming the cancellation.

 

Best,

Brandon.

I am trying Unenroll from Rush Hour Rewards, so I can yet sign up again through my new electricity provider, Octopus Energy. I went to the Nest Renew site and logged in.
I have a Gen 1 Nest thermostat, which it says it is not compatible with Nest Renew & I need to buy a new thermostat (of course).
How do I unenroll without buying a new thermostat?

moralesvicente
Community Specialist
Community Specialist

Hey eaemisegger,

 

Thank you so much for keeping me updated. 

 

To continue with your case, please fill out this form. A dedicated specialist will subsequently contact you via email to provide the necessary steps.

 

Best regards, 

Daniel 

ffnb1086
Community Member

@pereztzum This is not what I’m asking for. I wish to unenroll from Rush Hour Rewards, not Nest Renew. I do not have a Nest Renew subscription. Please readvise.

Hey ffnb1086, 

 

Thanks for staying informed, and I'm sorry for this little confusion.


In this case, please fill out this form. One of our representatives will contact you via email to provide further assistance. Once you're done, let me know.


Regards,
Daniel