Warranty return

[Lottmann8]

I received my replacement 3rd gen thermostat but never received a return lable or address to send the broken thermostat back. Please help. 

[cifuentesj]

Hi @Lottmann8,

Thanks for reaching out and providing detailed information. I understand that you did not receive a return label or address to return your broken thermostat. To assist you better. You can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Warm regards,

Jeremy.

[cifuentesj]

Hello @Lottmann8, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warm regards,

Jeremy.