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Why did my Nest thermostat randomly turn my furnace off?

Kinlo
Community Member

My nest thermostat seemingly decided to randomly turn off my furnace tonight, in the middle of canadian winter, for no apparent reason.

Looking at the history clearly shows this was done by auto schedule:

6B64B184-F908-4DFE-8820-6AFF9037E097.png

 except here’s the thing: my wife and I have a newborn at home so I turned all the auto settings off in November to constantly keep the home at a comfortable setting for our baby. Here are my settings:

17261F53-C63C-49F8-A4FB-F00BF73055B1.png

 We woke in the middle of the night freezing, which immediattely worried us for our little one who’s hands and ears were frigid.

Is this a software glitch? Has my unit gone deffecitve? Has anyone else experienced this? So far this has been a one off but playing some kind of furnace roulette in the middle of winter isn’t really something I want to have to worry about.

6 REPLIES 6

Miclib
Community Member

Same thing happened to me last night. It was -16 last night.  Now I don't trust the nest thermostat it's happened twice now in the last month or so

Kinlo
Community Member

Odd, well at least I know I’m not alone… must be a bug. If it starts happening often I’m gonna be really disapointed, really like the nest.

Jake
Community Specialist
Community Specialist

Hey there,

 

Apologies for the delayed reply. I wanted to follow up and see if I could be of any help. Are you still running into the issue? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Kinlo
Community Member

Hi Jake,

This has not re-occured, still odd but not sure how to reproduce.

Thanks!

Jake
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear you are no longer running into the issue, and everything is working properly from here. With you no longer running into the issue, I am going to go ahead and lock the thread in 24 hours. Please let me know if you have any further questions from here, as I would be happy to review.

 

Best regards,

Jake