Why information is not displayed in my nest learning thermostat screen?

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Ernest Jimenez 

My A/C is working but my Nest Learning Thermostat is not displaying any information in the screen. I have unplugged it and plugged it back and the same issue. How can this issue be solve?

[rgaila]

Hi Ernest,

Sorry to hear about your blank screen! That's certainly confusing and inconvenient. Let's see what's going on with your device.

Can you provide me a few details about your issue?
- Was your thermostat working prior to you reaching out to us?
- Can you access any features on the thermostat?
- Is there any error message you're receiving on the display or in the app?
- Can you provide a picture of your display?
- Was your device recently installed?

You can also browse this article to see if the symptoms match and troubleshoot from there.

I'll be on the lookout for your reply. I hope we can resolve this issue together and get your thermostat working!

- From Garret DS, Community Specialist.