Why is my thermostat turning itself off?

[DAR]

It keeps turning itself off for some reason.  What could be causing this?

[Patrick_Caezza]

Which Nest thermostat do you have?

How is it wire? Can you post a picture of the base wiring?

[DAR]

It's the learning thermostat and it's wired correctly and the battery is also good but it intermittently turns to the off mode and then I have to turn it on again.  All the settings are correct as well🤔

[Jenelyn_O]

Hi there,

Thanks for reaching out — I'd love to help. Your thermostat's energy history can help explain why your Nest Thermostat unexpectedly turned on or off, or why the temperature changed. You can follow the steps below to check your thermostat energy history.

Home app

1. Open the Home app.
2. Touch and hold your thermostat's tile > Energy dashboard.
3. Select Day, Week, or Month.

 Nest app

1. Open the Nest app and tap your Nest thermostat on the home screen.
2. Tap History for a 10-day summary.
3. Tap on any day to learn more  details about why the temperature changed.

On your thermostat

• Nest Learning Thermostat: Open the Quick view menu, then select History.
• Nest Thermostat E: Go to Settings > History.

Best,

Jenelyn

[DAR]

I think I figured it out.  I had home/awayassist turned on.  Is that what was causing this   🤔

[Jenelyn_O]

Hey DAR,

Sounds great! To isolate it further, try to disable smart features like Home/Away Assist, and Auto Schedule, then monitor it if the issue persists. 

Please take a look at this guide on how to disable smart features: 

Home/Away Assist

1. Go to the thermostat Quick View menu.
2. Choose Settings.
3. Select Home/Away Assist then turn it off.

Auto Schedule

1. Go to the thermostat Quick View menu.
2. Look for Nest Sense.
3. Select Auto Schedule then turn it  off.

Also, check your calendar icon if there’s a schedule created, as it can also affect the behavior of your thermostat. 

Let me know how it goes.

Best,

Jenelyn

[DAR]

That was the problem thanks.  Question why can't I delete my original post? 👍

[Jenelyn_O]

Hey DAR,

Thanks for the update — your original post is deleted. It seems like the issue is now resolved. Please let me know if you have any questions or concerns, as I'll be willing to assist you further. Otherwise, I'll be locking this thread after 24 hours.

Best,

Jenelyn

[DAR]

How come I can still see my original post and why can't I delete it?  There is an edit option but not a delete option 🤔

[Jenelyn_O]

Hey DAR,

I checked this and the only active thread that you have is this one. Try to clear the data of your browser and check if you'll still see your original post. If the issue persists, use a different web browser and sign in to your Community profile.

Best,

Jenelyn

[DAR]

I've done all that but I still can't figure out how to delete it?

 

[Jenelyn_O]

Hey DAR,

Thanks for the screenshot. Could you try to sign out, then sign back in? 

Best,

Jenelyn

[DAR]

 

I'm signed in right now but it doesn't matter whether I'm signed in or not I still can't see any delete option but this reply post has a delete option 🤔

[Jenelyn_O]

Hi there,

Thanks for keeping me in the loop — do you see the word Options on the upper right corner of your phone screen? If yes, try to click it then check for the Delete topic option. 

Best,

Jenelyn

[DAR]

The only post that has a delete option is this last post 🤔

[Jake]

Hey there,

I wanted to check in. You may not be able to delete the post, but I can go ahead and lock the thread for you. Please let me know, as I would be happy to lock that right away. 

Best regards,

Jake

[DAR]

Yes you can lock it if you want but how come I can't delete it myself?

[Jake]

Hey Dar,

Sorry for any confusion. Community members are unable to delete a post once other users have replied or engaged with it, but I be happy to delete it if you wish. Otherwise, we can lock the thread and leave the discussion up for other users who might find it helpful.

Best regards,

Jake

[DAR]

Okay I wasn't sure why I couldn't delete it so go ahead and delete it or lock it up to you thanks 👍

[Jake]

Hey there,

Just checking in. Please let me know if you would like me to lock the thread at this time. 

Best regards,

Jake

[DAR]

Yes you can lock it if you want but how come I can't delete it myself?