My Google Nest was installed in December and at the time seemed to be working fine. Come one of the hottest weeks in Chicago this summer once the AC actually needed to be used, my air was working just fine for 3-4 days and then I got a message from my upstairs neighbor telling me my unit was making a weird noise. At that point my nest read that it was set 71 degrees and cooling correctly but it was 81 degrees and the AC would not stop trying to run.
Upon 2 HVAC company’s analyses we discovered the whole central AC unit had to be replaced. When they set up my new $6,600 AC (ouch) they went to set up the Nest and realized it wasn’t working properly at all. Upon further inspection and looking into the nest history - hundreds of stop/start times a day- they realized it fried my AC unit and I was lucky it didn’t also fry my 5 year old furnace. They had to install a normal Honeywell thermostat and told me I need to file a claim with Google because my nest was either installed poorly or malfunctioning but it for sure fried my system.
I was told my claim would be processed in 5 days - I filed one for the cost of the nest/installation as well as the new AC unit. I followed up 2X and finally was told today my claim was denied and no further detail was given at all.
I am still under warranty and have detailed notes from the HVAC company as well as the on/off logs from my AC, and I have no clue why my claim would be denied or given 0 explanation. I should at least be reimbursed for the $260 nest and installation. I think most of the cost of the repair as well but I’m completely and utterly shocked and disappointed that I was offered 0 with no explanation or report from the “engineers that reviewed my case.” I have a family contract lawyer I may have to work with if I can’t get any real type of resolution but I really hope to find someone who can help me.
