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Wifi Not Connecting

djdetar
Community Member

I have a Next that is 2-3 years old. It worked fine for the first year, but after a power outage the wifi would not reconnect. I've since done a system reset more than once on the Nest device, but it still will not connect to wifi. I have ensured that wifi is turned on and it just does not see it. I've tried connecting it to both my mobile hot spot and a router and it sees nothing. Did the wifi receiver just die? Is there a way to restart it!?

3 REPLIES 3

basilc
Community Member

I have the same issue. Complete silence from the Nest folks.  Not good.

Dianeff1pm
Community Member

Same thing has happened to me  I did all the trouble shooting and nothing works. 

 

lusvin
Community Specialist
Community Specialist

Hi @djdetar,

 

Thank you for posting in the community. I'm truly sorry to hear that your thermostat is not connecting to your WiFi network after a power outage. Don't worry, I'm happy to assist you further.

To better understand the situation and find a resolution, please answer the following questions:

 

  • What type of thermostat do you have?
  • Is your thermostat able to find any WiFi network?
  • Are you able to access the internet from your phone or computer?
  • What troubleshooting steps have you already tried?
  • Are you receiving any error codes?

Before we begin troubleshooting, please confirm the following:

In the meantime, please try to follow these troubleshooting steps:

If the thermostat is still not connecting after resetting the network, please perform a factory reset and set up the thermostat.

I hope this information and troubleshooting can help you with this. I'll be here to assist you further.

 

Please keep me posted.

 

Best regards,

 

Lusvin