Wifi Not Connecting

[djdetar]

I have a Next that is 2-3 years old. It worked fine for the first year, but after a power outage the wifi would not reconnect. I've since done a system reset more than once on the Nest device, but it still will not connect to wifi. I have ensured that wifi is turned on and it just does not see it. I've tried connecting it to both my mobile hot spot and a router and it sees nothing. Did the wifi receiver just die? Is there a way to restart it!?

[basilc]

I have the same issue. Complete silence from the Nest folks.  Not good.

[Dianeff1pm]

Same thing has happened to me  I did all the trouble shooting and nothing works. 

[lusvin]

Hi @djdetar,

Thank you for posting in the community. I'm truly sorry to hear that your thermostat is not connecting to your WiFi network after a power outage. Don't worry, I'm happy to assist you further.

To better understand the situation and find a resolution, please answer the following questions:

• What type of thermostat do you have?
• Is your thermostat able to find any WiFi network?
• Are you able to access the internet from your phone or computer?
• What troubleshooting steps have you already tried?
• Are you receiving any error codes?

Before we begin troubleshooting, please confirm the following:

• There is no wireless interference. Follow these steps to troubleshoot wireless interference.
• There is no network hidden. Follow these steps to connect your Nest device to a hidden network.
• There is no low battery. You can refer to this article for instructions: Nest Learning thermostat and Nest thermostat E, Nest thermostat 2020

In the meantime, please try to follow these troubleshooting steps:

• Restart the thermostat and the router.
• Try to connect to the network.
• If the previous steps don't work, reset the thermostat network.

If the thermostat is still not connecting after resetting the network, please perform a factory reset and set up the thermostat.

I hope this information and troubleshooting can help you with this. I'll be here to assist you further.

Please keep me posted.

Best regards,

Lusvin