08-26-2024 10:58 AM
I have a Next that is 2-3 years old. It worked fine for the first year, but after a power outage the wifi would not reconnect. I've since done a system reset more than once on the Nest device, but it still will not connect to wifi. I have ensured that wifi is turned on and it just does not see it. I've tried connecting it to both my mobile hot spot and a router and it sees nothing. Did the wifi receiver just die? Is there a way to restart it!?
08-26-2024 02:59 PM
I have the same issue. Complete silence from the Nest folks. Not good.
08-27-2024 08:24 AM
Same thing has happened to me I did all the trouble shooting and nothing works.
08-29-2024 10:13 AM
Hi @djdetar,
Thank you for posting in the community. I'm truly sorry to hear that your thermostat is not connecting to your WiFi network after a power outage. Don't worry, I'm happy to assist you further.
To better understand the situation and find a resolution, please answer the following questions:
Before we begin troubleshooting, please confirm the following:
In the meantime, please try to follow these troubleshooting steps:
If the thermostat is still not connecting after resetting the network, please perform a factory reset and set up the thermostat.
I hope this information and troubleshooting can help you with this. I'll be here to assist you further.
Please keep me posted.
Best regards,
Lusvin