Won’t stay powered up.. then Red blinking light

[JPKill70]

Had a new Heating/AC system installed in late August. Nest Learning Thermostat worked great until Mid December. Then started saying I needed to renter Date and Time. After a few weeks of that… it shuts down after a few seconds of display time and starts blinking red. I try to charge directly… but when it says to reattach devise to the unit, it shuts down again and blinks red. I think the device is bad. Looking to get a new one… or looking for help fixing this one. (BTW I never had it connected to any other devices or Wi-Fi)

[EdwardT]

Hi JPKill70,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Edward

[EmersonB]

Hello everyone,

@JPKill70 how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Edward.

Best,
Emerson

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[JPKill70]

Update… I was able to get ahold of customer service and I received a new Thermostat a few days ago… it’s working great. Seems like it was just a defective device. 

[EdwardT]

Hi JPKill70,

Thanks for the update! I'm glad to hear that everything is working fine. I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward