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Worst Customer Service Ever

Mustafa
Community Member

I am writing this with the most amount of frustration. I have never ever experienced such bad customer service in my life. Google has officially proven itself to be a greedy company that has no care for their customers. I have a Nest Thermostat that suddenly stopped working and when I called Google the basically gave me a refurbished device that literally had the same issue after two weeks of use only (the wifi wasn’t connecting). So I told them I want a new device since the refurbished one isn't even working. They said they can’t do that since they only have refurbished devices (which is nonsense). Now they have both devices returned (the refurbished and the original) and they are not agreeing to refund me the original one. I read online that if you chargeback with the bank, they lock your account. This is the worst customer experience ever and I want to report this to Industry Canada because there is obviously something not right here.

8 REPLIES 8

GarrettDS
Community Specialist
Community Specialist

Hey there Mustafa, 

I'm so very sorry for the frustrations that have been caused as we never want our customers to have a negative experience. I have sent this information to our highest level of support and they will be reaching out to you soon. 

 

Please let me know if you have any further questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Mustafa
Community Member

No, don’t lock this thread, no one has contacted me yet. You can’t just say someone will contact you and no one does. I have no thermostat in my hands and no refund still. What is the solution here?

GarrettDS
Community Specialist
Community Specialist

Hi there, 

Apologies, I just hadn't heard from you so we usually close due to inactivity but I'm glad you wrote back. Would you mind providing me with your case number please? Our highest tier of support will be reaching out to you after we receive that. 

Looking forward to hearing from you. 

Best, 
Garrett DS

Mustafa
Community Member

0-6959000031973.

this is my case number. 

GarrettDS
Community Specialist
Community Specialist

Thank you so much for that. I have sent that to our team and they will be reaching out to you very soon. Appreciate the patience on this. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Jake
Community Specialist
Community Specialist

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake