cant connect nest thermostat to control box

[sheffss]

my nest thermostat has forgotten the link to the 3rd generation box, reset both without success, tried to reconnect, entered 6 digit key code. still cant connect

any ideas.

bo power cuts and was working first thing this morning

[sheffss]

soz,  NO power cuts

[Markjosephp]

Hello sheffss,

I'm sorry to hear you're having an issue reconnecting your Nest Learning Thermostat, and I appreciate all the steps you've taken. I'd love to know more about this.

A few questions: is this a first-time setup? Were there any changes on your Wi-Fi network? Also, from what country are you posting?

I'll look forward to your response.

Thanks,

Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Jenelyn