choose the last 4 digits of your thermostats serial number - no where to enter this in the app

[SFroese]

I had this problem Oct 11 2024 with a Nest Gen 4 thermostat and after fighting with it for about 2 hrs I found out you just need to uninstall google home app and re-install it. There was a post somewhere that said to update google home and that got me a little further through the process but still got hung up at the "choose the last 4 digits of your thermostats serial number" page with no way to enter numbers. Then I deleted the app and reinstalled and it finally worked. Just want to post this because I would have appreciated it.

[SoriaD_]

Hello @SFroese 

Thanks for reaching out to our Nest Community. We love your feedback. 

We just wanted to say a big thanks for taking the time to share your thoughts with us. Your feedback is super important and helps us make things better.

We're already looking into the things you mentioned and working on ways to improve. Your input really means a lot.

Keep us posting,

Best regards.

Douglas.

[Devoreja]

Thank you! I've tried multiple things but uninstalling and then reinstalling the app fixed it, thank you!

[tmhdgsn]

I am facing this exact problem - reinstalled the app did not fix it though. Can get some assistance ? 

[cesarave]

I'm having the same issue. Reinstalled the app and same message

[GijsH]

Same for me, cannot connect my nest thermostat with my app. Scanning the qr gives a fault, putting in the 6 digits under the QR works but after it ask for 4 digits but it's not giving in input screen .. cannot return at this point and the home app get's stuck