email to return my defective nest thermostat

[pmarion]

My nest thermostat cannot get power from my heating(cooling system.  I got an email requesting I call a number that is not in service. (Smooth move)

How do I complete the return that is offered?  I cannot reply to the thread that says to reply to it for this issue. (Smooth move)

Thank you

[Markjosephp]

Hi pmarion,

Thanks for reaching out to the Google Nest Community Forum. I'd be happy to take a look at this for you.

A few questions: could you tell us more about the email you received from your HVAC report? Are you getting any message codes or reports on your thermostat? Also, what type of Nest Thermostat do you have?

I'll look forward to your response.

Regards,
Mark

[pmarion · Accepted solution]

Hi Mark. 

A web search yielded precise instructions to receive live support.  

I spoke with a senior technical representative who went out of her way to provide me seller support and customer service, resolving my matter.

Thank you for your reply.

[pmarion]

Seller = stellar

(Thank you, autocorrect!) 😁

[LovelyM]

Hello there, 

I appreciate your assistance, Mark.

@pmarion, thanks for keeping us in the loop. I'm glad that everything worked out for you. We're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers, 
Lovely