enter key code letters

[Chris17]

I need to put letters not number for key

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. However, I think we could use some clarification as to what issue you're having. Would you care to explain more about this concern you have? 

Best Regards, 
Brad

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Brad.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan