google nest 3rd gen heatsink not working

[mickbaskeyfield]

hello there

my heatlink on another nest thermostat has given up the ghost, the last one boxt came out to replace, looks like they will have to do my other nest unit, how do i arrange this please? . . ive already emailed over a week ago and still not had an answer!

regards

mick

[AlexD]

Hi @mickbaskeyfield , thanks for reaching out to us here. I would be happy to try and assist.

If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

[mickbaskeyfield]

hello AlexD, thanks for the reply, yes ive tried all that and still its dead . . its like the other one i own, power to it, but its dead, unable to use manual mode or anything, and wont connect wirelessly to the main thermostat

regards

mick

[Vladut]

Thank you so much for the details. In this situation we can continue to troubleshoot further or I can offer you this link where you can make a new reservation with BOXT: https://goo.gle/3ljD3uW. Can you please check and let me know if you can schedule it?

[mickbaskeyfield]

hello there

thanks for the reply, boxt are comming next week to replace the heatlink

thank you so much for your help

regards

mick

[Vladut]

That's great. Let me know if you need anything else. I'm one message away!

[Paul_R]

Hi there! Since you didn't reply in a while, I'll need to close this thread. As my colleague said, if anything else comes up, feel free to reach out. Have a great day onward!