iphone app no longer connected to my nest thermostat and two cameras.

[Fred246]

iphone app no longer connected to my nest thermostat and two cameras. I attempted to add the thermostat to my account by scanning. It wouldn't work, says it is already connected to an account. 

[MplsCustomer]

@Fred246 

If you suddenly can no longer see your thermostat and your two cameras in either the Google Nest app or the Google Home app, one common reason is that you've inadvertently logged into either the Google Nest app or the Google Home app with the wrong Google Account.

[Fred246]

Yes Bronze, I agree. But the stupid Beast won't let me sign in as a Nest customer anymore , it keeps directing me to Google and Google says my password is wrong and is forcing me to create a new account.

[Jenelyn_O]

Hi there,

Fred246, we saw your post and wanted to chime in.

You can try to uninstall and reinstall the Nest app, then choose to sign in with Google with the same credentials you originally used for your Nest devices. After you sign in, try to switch home structures if you have two or more homes to check other Nest devices.

Also, you can check this guide for additional troubleshooting steps. 

Thank you for your help, MplsCustomer.

Regards,

Jenelyn

[Jenelyn_O]

Hi Fred246,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Jenelyn

[Jenelyn_O]

Hi Fred246,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Jenelyn