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nest installed 2016. Heating and cooling worked reset to factory settings. Heat and cool reversed

rgaila
Community Specialist
Community Specialist

‎08-30-2021 10:51 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Marvin Guffin 

When set on cooling the heat comes on. Did a factory reset but did not change wires.
 
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rgaila
Community Specialist
Community Specialist

‎08-30-2021 10:51 AM

Hi Marvin, 
 
Sorry to hear about your switched heating/cooling! That must be uncomfortable to deal with. I'm happy to look into this issue for you. 
 
It's a possibility that your thermostat's wiring is loose or disconnected from a terminal. We do have a guide to look into with troubleshooting steps after looking into your HVAC symptoms. However, without knowing the specifics of your particular system, I'd suggest contacting a Nest Pro to come and take a look, especially if you're unsure of what caused this switchover. 
 
Hope this helps! Let us know if you need assistance with anything else. 🙂 
-From Ai, Community Specialist.
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