nest learning thermostat has no wifi connection to any network

[fishwickmandy]

thermostat has stopped connecting to any wifi networks in my house, also will not connect to a mobile wifi hotspot.

all reouters are updated and have been restarted sveral times, all other devices in my house connect to my avaialbble wifi networks.

need help or a replacement the unit is less than 12 months old

[yaz_man]

Nest thermostats have a problem with their wifi radios. I've had 2 go bad, first one was within a year and was still under warranty, second one was a little over a year, and although this is an on-going known issue, they wouldn't help. I've decided to quite Nest/Google. This combined with their atrocious lack of support for speaker groups has turned me off of Google. I'm never buying another Google/Nest product.

[Patrick_Caezza]

@fishwickmandy 

How is it wired? 

Is there a C wire installed?

If you need to make a warranty claim you can use the Warranty Helper 

[fishwickmandy]

i've clicked on the warranty helper , btu only get a single dialogue box to enter my problem , but get no answers.its the same on the nest help center.

[fishwickmandy]

@Patrick_Caezza

NEED HELP WITH THE WARRANTY HELPER PLEASE

[lusvin]

Hi @fishwickmandy,

Thank you for your posting in the community. I’m sorry to hear about the inconveniences that you’re experiencing with your Nest learning thermostat. Let me help you with this.

To check the warranty information about it, please fill out this form with all the necessary information. Once you've completed the form, please let me know. Remember to attach the community thread in the form.

Let me know how it goes.

Best regards,

Lusvin.

[fishwickmandy]

ANYONE HELP WITH THE WARRANTY HELPER PLEASE

[Patrick_Caezza]

@fishwickmandy 

Fill out the form that @lusvin provided

[fishwickmandy]

@Patrick_Caezza @lusvin 

Hi , clicking the "Form" link takes me to a blank screen.

the screen only shows Google Nest Help ...     Describe your issue.

what ever i type in the box doesn't return any further info or text.

[AxelD]

Hi Fishwickmandy,

Thanks for your reply. I'm sorry to hear that the previous form didn't work. Please try this one, which is designed for phone or chat inquiries. We'd love to hear from you.

Please let me know once you've submitted the form.

Best regards,
Axel.

[fishwickmandy]

@AxelD @lusvin @Patrick_Caezza 

finally sorted used my phone to get a call back from support.,they sorted it staight away.

there should be a warning when you try and access Google Nest Help from a PC, informing you it only works on mobile devices.

regards

Andy