nest not cooling

[utfiremedic]

my nest learning thermostat will not cool 

the old thermostat does cool

heat pump, electric, forced air

 i’ve tried in heat, cool, and heat/cool

 i’ve switched between O/B

disconnected aux heat at the heater

[Patrick_Caezza]

@utfiremedic 

Post a picture of the original thermostat wiring if you have one.

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[EmersonB]

Hello everyone,

@utfiremedic, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Patrick_Caezza and Jenelyn.

Regards,
Emerson

[Dan_A]

Hi there,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Kind regards,

Dan