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nest thermostat not adjusting when away from home

bpd3108
Community Member

I cannot adjust heat through my app when I am away from my home. The device is presently maintaining my home at the safety temperature. Switching between "home" and "away", turning home/away assist on and off, or changing eco temperature all seem to have no effect. 

2 REPLIES 2

Kaylee5
Community Member

Have your checked the basics?

Question (1) Are you able to change the temperatures when you are at home on your Wi-Fi??

if YES: 

. Delete the app and redownload it… (I know ugh). 
If NO:

then go to Nest thermostat and make sure it is connected to your Wi-Fi and password is up to date. 

Jeff
Community Specialist
Community Specialist

Hi everyone,

In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion. Thanks for the help, Kaylee5!

Thanks,
Jeff