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nest thermostat startup

dan62
Community Member

I tried to setup in google home, but when it asked for thermostat code the unit would not display anything. It just says continue with setup. I cannot get pas t this screen. The touch bar on the side does not do anything.

help

7 REPLIES 7

David_K
Platinum Product Expert
Platinum Product Expert

What model of thermostat do you have?

https://support.google.com/googlenest/answer/9246551

dan62
Community Member

basic nest thermostat

Jake
Community Specialist
Community Specialist

Hey dan62,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey dan62,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

dan62
Community Member

I still cannot get the code. side bar will not respond

Jake
Community Specialist
Community Specialist

Hey dan62,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

David_K
Platinum Product Expert
Platinum Product Expert

If it has a touch bar on the side, you have the Nest Thermostat (2020). Are you trying to do the setup in the Google Home app and not the Nest app? I'll link the setup steps below. 

https://support.google.com/googlenest/answer/10125150