"In 1 1/2 hour"

[dtruce]

Hello, we just installed this yesterday and we hear air conditioner running but it's not cooling.  Been 60-70 outside but 84 in house.  I made sure wires right & updated system but went from 2HR to 1  1/2 HR.  Is this normal?  We live in Florida and I have had windows open because this isn't working.  I'm ready to go back to old way

[EdwardT]

Hi dtruce,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Edward

[EmersonB]

Hi everyone,

@dtruce how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Edward.

Regards,
Emerson 

[EmersonB]

Hey dtruce,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson