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removing and adding new phone(s)

stlquag
Community Member

Upgraded from iphone 11 to 13 and I can see anywhere on the Nest ap to remove the 11 from the account and of course I can add the 13 because it states I already have a phone on the account.  Please assist.  Thank you

 

**I currently do not have a Google account associate with the Nest since it was purchased before the merge.   It will not let me use my existing google since part of my business suite.  Prefer not creating another email just for this if possible.

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey stlquag,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey stlquag,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey stlquag,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake