says it’s cooling but it’s actually heating

[Jonandnikkireid]

Just wired everything correctly yet when I turn the air on it heats instead.  Our system is a heat pump and there is multiple zones not sure if that’s an issue.  Anyone have an idea on what to do next?

[Waynem976]

Do you have a common wire connected? 

[Jonandnikkireid]

Yes I do

[Waynem976]

I’d disconnect the wires for cooling and star with just the heat side and fan. See if that works then if you hook up the wire for ac  and it does the same thing you may have a bad thermostat wire or bad thermostat 

[Joel1]

You should share the picture of the wiring you did.

[Patrick_Caezza]

Give this a try.

If your system starts to blow cool air when your Nest thermostat is in Heat mode (or if it blows warm air when it's in Cool mode), change the settings for orientation of your heat pump.

The instructions depend on which thermostat you have. 

Select the thermostat you have:

Nest Thermostat 

1. Reset your thermostat. Go to Settings > Factory Reset. 
2. Begin thermostat setup with the Google Home app again. On the main screen, tap + > Set up a Nest product.
3. Re-enter all the wires connected to your thermostat. Double-check that you account for any unconfigured wires.

Nest Learning Thermostat and Thermostat E

1.  On your thermostat, go to Settings.
2. Select Equipment.
3. Select Continue   Continue.
4. Select Heat Pump.
5. The Nest Thermostat defaults to an O setting for heat
   pumps. 
   • If the O option is highlighted, select B.
   • If the B option is highlighted, select O.
6. Test your heating and cooling again to make sure the issue is resolved.

[Ryan_G]

Hey everyone,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Thanks for your help, Patrick_Caezza.

Best regards,

Ryan

[Jonandnikkireid · Accepted solution]

Thanks for the help, it’s fixed

[Ryan_G]

Hey Jonandnikkireid,

Thanks for the update and it's great to hear that it is already fixed.

If you have any other concerns, let us know by creating a new thread as this one will now be closed.

Best regards,

Ryan