cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

screen is black

Ronaline
Community Member

I inserted a pin into the hole at the bottom of the Nest Thermostat thinking I needed to do this — like with the Nest Hello — to remove the thermostat device from the wall to change the batteries. 

The device will not power on. I’ve tried removing the batteries, waiting several minutes and reinserting them, but I have had no luck getting the device to power back on.

when trying to manually add the device back to my home, it cannot be found. 

Anyone else experience a similar issue and have any idea on how to resolve?

2 REPLIES 2

Ronaline
Community Member

also, I replaces with new batteries, screen doesnt light up

 

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Ronaline 

If you inserted a metal object into that hole, there is a good chance you damaged the thermostat, which wouldn't be covered under warranty.


To ensure that I see your reply, please tag me using @Patrick_Caezza