It's frustrating whenever google releases updates to its mesh devices, it brings a lot of issues and it won't be fixed immediately. 14150.376.32 update was installed silently onto all my devices(nest wifi and google wifi routers). I observed connection drops very frequently, so decided to power cycle all the routers, it didnt resolve the issues. I have now done the factory reset of all devices and reinstalled the whole mesh unfortunately it has not resolved the issues. Connection dropouts, routers going offline on the android app, but white steady connection light on the routers. awful devices. I have invested quite a lot of money n time, but still no steady mesh set-up. F**** you google
Answered! Go to the Recommended Answer.
Thanks for posting — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
My experience was that someone from Google looked at my diagnostic logs and recommended I reset my network but setup my 2nd router as my main router, and then use my old main router as my 2nd (I have 2 google nest routers not just 1 router + wifi points). Ever since I did that weeks ago I've had 0 issues. Everything works fine.
To all, please let us know if the same troubleshooting step works for you. Let us know if you're still having network drops after trying the step above.
I'm experiencing the same issue reported by others in this thread. Every now and then my devices will lose the internet connection, however they continue to be connected to the wifi. Everything will be back up after a complete power cycle in both router and nest point. This is so frustrating.
I've completed all the steps mentioned on this thread (turned off IPv6, changed the primary and secondary DNS, Factory Reset), but unfortunately it didn't work for me. I continue to experience the issue of being connected to the wifi, but not to the internet 3-4 times a week.
I've been using my Google Wifi Devices for almost 3 years, and I don't remember restarting it because of any issues until it got updated to the software version 14150.376.32.
(I've just submitted the form mentioned in the previous post)
I too am a fool for buying and trusting Google to actually develop products that will do what they're advertising says they will do. I have had nothing but problems with all the Google minis and displays. And these Google nest routers are such a disappointment. And the support is abysmal. How can a company put out software updates that screw over customers. It happens on every single Google product I have ever used constant updates that screw things up. My Google Pixel 6 pro is absolutely horrible. I would never have bought that. If I knew the troubles it would cause. Same goes for these routers. I feel like such a fool for buying from Google right now
Was having an issue after the update. Entire network would go offline (wired and wireless), could not access google Home apps, even though lights looked good. Only solution was a Nest router reboot. Full factory reset did not work, changing DNS to 18.104.22.168 on the primary and 22.214.171.124 on the secondary seems to have brought back stability for the last few days.
I've tried various different DNS servers including Google's (126.96.36.199 and 188.8.131.52). Am now trying 184.108.40.206 as primary and 220.127.116.11 as secondary/fallback.
Nothing seems to work. The only solution is for Google to release an updated firmware to address these issues
I don't know. You'll need to check your router settings. It's probably only relevant if using IP passthrough vs. pure bridge mode, ie. when terminating IP packets. I'm not sure what your modem+router provided by Rogers supports.
I'm pretty familiar w/ tech and set this up at two different houses:
Setup A always has had issues despite the house not being as large or needing as much coverage, I added the GJ2CQ recently to increase performance. I heard there were random disconnects ever since they've had it and they've had it a while. I experienced this as well. It was as if the network went out for about a minute or two. Can't quite explain it. However the main issue is because of findings at B.
B. There were actually no connectivity issues here whatsoever just the range and outdated firmware. With G2JCQ I had the cable modem and the computer both hardwired. All seemed well but even on updating the firmware I noticed connectivity issues, felt that was par for the course due to firmware being updated. Then I started receiving reports of disconnects on the PC and wireless devices at random. It would happen for minutes at a time and also resulted in failed purchases.
I know there weren't any issues prior to but now there are. The cable modem is a simple cable modem with no router capability at both A and B. The ISP is Xfinity and so they do have IPv6 but I have seen at other places to not use IPv6 with Google Wifi. Honestly speaking most all other router manufacturers and even custom firmware (i.e. dd-wrt, openwrt, tomato) work fine and then about a week later stop working so not a deal breaker, important, but not a dealbreaker in this day and age.
However I can't say if it was ever working correctly, I just know this is a brand spanking new product I got, I added a point to an AC-1304 router, I did a complete setup with one main and two satellites and it's causing them grief. I understand and can 100% say these devices are way more beefy than many other devices I've used. However those other manufacturer's devices work/worked so curious if there's any deep diving I can do to help out or else I hate to say this, especially with all the nice management utilities, I may have to return these devices.
I understand the IPv6 struggle. Regardless let me know if I can help out. I'm very comfortable around a UNIX/Linux environment and TCP/IP diagnostic tools and or most anything pertaining to UNIX/Linux, I speak some CCNA stuff but not all. Can do some Quagga / FRR or Vyatta if needed.
Haven't deep dived into Google Wifi because the end users don't need that level of "drama" 🙂 but if there's ways and you think it'll help, let me know. I also have a Cisco RJ-45 to serial cable in case there's a way to enable/disable that somewhere somehow.
Thanks in advance!
@rosielarose, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
@mzanette, I suggest continuing your conversation with our support team through email to avoid confusion.
In the interest of transparency if it helps, these are the responses to the above suggestions (https://www.googlenestcommunity.com/t5/Nest-Wifi/14150-376-32-firmware-connection-drop-outs/m-p/2501...) more or less:
I did manually assign OpenDNS servers but this was after stability was achieved by shutting down the mesh as mentioned in item 6 above.
So after weeks of being fine, my issues have returned. The wifi just randomly drops out for a minute or 2 and then comes back. This is ridiculous, I'm not troubleshooting any longer and Google's only troubleshooting tip is "factory reset your network". They don't want to push out a firmware update to actually fix the issue.
I've had enough. Buying the Eero mesh system from Amazon and selling my google nest wifi. Thanks
For the record, since I switched to Quad9's DNS server (18.104.22.168) as primary and Cloudfare's 22.214.171.124 as secondary DNS, the network seems a tad more stable. Not any dropouts last night, (also I have IPv6 turned off)
So, knock on wood but everything has been stable for me for 2 days now. Not sure if there was some sort of change on Google's end with regards to the "Nest Wifi cloud services" that is on for the network. Seems strange that it suddenly is fine. Only thing I changed was to turn off IPv6 and use DNS 126.96.36.199 and 188.8.131.52
So Google support got back to me. Had me send some router logs to them, they said they found an issue that the "mesh protocol link is broken between two nodes". They recommended I factory reset my network, but switch which Google router I was using as my main one. (I have 2 routers..one is the router, the 2nd acts as a point). No idea why that would make a difference (although the 2nd router is newer, but they should be identical hardware).
Anyway, I've done that, set the IPv6 off again, DNS to 184.108.40.206 and 220.127.116.11 and so far all has been stable for 24 hours. No drop outs at all.
@rob772, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
@mzanette, I'm glad that the step provided by our support team helped fix your issue. Let us know if you have other concerns or questions ― we'd love to help.
I'm happy to see that you're seeing improved results. In many cases, users see improvement with the IPv6 changes and others with the DNS update. It could have been either or both in your case, but it's great you're back on track. Let's watch it for a few days and make sure things remain stable. If you see any new problems, please let me know.
Thanks for the help, @Jeff.