14150.43.80 crippled my Mesh. 14150.43.81 no better :(

[Aussie_Scot]

1 router + 3 points setup. Around 22 connected devices. All QoS settings are off. Everything else is on default.
All good until just over three weeks ago.

Firstly I had the known 'wifi point offline' issue. I eventually managed to re-add after a full Factory Reset on the network.

Then I churned my NBN provider to a 100/40 plan but found I was only getting ~48/26. A call to the provider (and a check on the modem) showed I'm getting around 90/30 to the modem.

Factory reset everything including the supplied provided router/modem. Its inbuilt wifi gave me 80/27 before I set it back to Bridge mode and allowed the Google Router to handle the connection.

Setting up the Google Router gives me (via the Home app) a download speed of 80/27 until I start connecting the points. Wifi connection is equally good.

1 point setup - I still see good speeds of ~78/27 however after a few hours, the Home app inbuilt speed test drops to reporting 49/26 although I haven't touched anything to do with the routers connection to the modem 😐 
Speeds over wifi are still sitting at ~78/27?! Weird.

2 points - speeds drop across the Mesh to max ~ 46/26, but upload varies significantly (have checked for unexpected traffic). 

3 points - same experience.

Noted firmware 14150.43.80 has now updated to .81. but this doesn't seem to have changed anything.

I removed 2 points to go back to just the router and one point, and things improved. Wifi speeds were back to 78/27 (though the Router continued to report 49/26?!). 
Left for a day. All ok.
So I added a point again today, and everything has gone south. I removed it again, and download speeds are still slow, with varying uploads (sometimes 26, then 9, then less, then 26 again).

So am now a bit stuck. My best hope right now I thinkg is to do another complete reset and go back to a one point setup, but this doesn't give me enough coverage and defeats the point of having Mesh in the first place. 

Does anyone have any good ideas before I look to other hardware options? What are your experiences with 14150.43.8*?

Thanks 🙂

[Aussie_Scot]

I had a forgotten spare router, which I thought I'd try (buying a second-hand router with extra points was cheaper than buying just points). So I've just tried swapping them out. 
This second router is running 13729.57.27.
So far I'm getting faster speeds than before (up to 84/26), without any points added. Will try adding a couple and see what happens. Sadly I can't find any notes online on how to block firmware updates 😞
Oddly enough, as per the post just after mine (https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-working-but-Google-Home-says-it-s-offline...) the Home App app reports the internet as being down even though the router is happily dishing up a strong wifi signal (shrug).
Strange things are afoot at the Circle G.

*Sob* the router firmware has updated to 14150.43.81 and I'm back stuck with the experience ie. slow speeds 😞

[Jeff]

Hey, everyone.

If you're having issues since the last update, I do have something you can test real fast. Go into your WiFi settings in the Home app and see if you have IPv6 enabled. If you do, disable and see how it impacts your network. If nothing changes, or if you already have IPv6 disabled, please let me know.

Thanks.

[kingtury]

checked this, ipv6 was disabled. issue persists.

[millinnium]

I have already disabled ipv6 and it didn't change anything 

[Jeff]

Thanks for checking. I'll keep looking into this and come back with more info as I have it.

[Aussie_Scot]

Any news on this Jeff? Swiftly running out of patience with Google on this one. 

[Jeff]

Hi there, Aussie_Scot.
I still haven't received news on any updates coming down the line to address this one. I hope to hear something soon and will update here when I am able, but as of right now I haven't had anything new to share.

Thanks,

- Jeff

[millinnium]

I can further confirm this is not a QoS issue because the internet speed reported by Google  nest will be divided between multiple devices. For example. My internet speed is 250Mbps down, but google nest reports speed as 50Mbps, upon testing simultaneously running speed test on 2 devices at the same time, both peaked at 25Mbps . This enrages me further because google nest is truly throttling speed that completely does not make sense, which leads me to believe this is a software bug with still no ownership from google to fix.

[Aussie_Scot]

Well I just got off a call to google support who have raised a case for me, to which I'll be attaching this chat when I get a note of the case number etc. So if everyone could keep dropping their experiences in here, it might be of value to the techies?
Meantime Prime day is coming and basic eero is on special, but then I'm stuck with 2 Google Nest routers and 3 points 😐 

[Jeff]

Thanks for reporting back on the IPv6 setting.

So we're all looking at this internally to try and determine if there's a bug or of it's a network settings issue. As I learn more, I'll update the thread here. If anything changes on your end, please let me know.

Thanks.

[millinnium]

Hi Jeff, there is a real lack of ownership by Google nest support on this matter. I been through the entire gamut of testing and testing with Google nest support on Twitter only to arrive at what is your modem model. There is absolutely no regard or investigation to the FACT that this issue was not present in earlier versions. I hard reset everything again yesterday and the correct internet speed is used when 1 router is connected, once you add a wifi point it havles the download speed. For example with the 1 router set-up, google home speed test will say 100/20 which is my internet plan. Then right after setting up 1 wifi point, google home speedtest will report 50/20.

[SYD_tech]

Same situation here. I found the issue in early April and raised a ticket to Google, but the support keep saying that it's a firmware issue (14150.43.80) without any solution. 
My warranty is going to expire soon, not sure if there is any way to complain about the product in AUS to get a refund.

[Fractal]

I have identical problems. Looks as everyone have the same issue. I am blown away by the lack of support from google. 

[millinnium]

Hi Aussie_Scot and whoever in Google that is listen that have the capability to fix things,

My setup is 2 Nest Router + 3 points with 23 devices but i doubt that has anything to do with the speed issue with Google nest router. I am on the same version as you.

I'm having the same **bleep**storm you described. Took me multiple hours to work out that i needed to hard reset because it was connected to the internet and wifi was accessible but google home completely got desync from what was physically happening, reporting internet and wifi offline and even the nest units offline when it was actually still working. To add to the frustration, after the hard reset, it was challenging to reconnect all the wifi points as well as it gets stuck during setup and having to delete and add multiple times.

Timeline is pretty similar as well where around 3 weeks ago internet speed slowed down artificially by what is supposed to be a 'smart router' with ability to 'learn' which is starting to look more like the ability to 'capture user information' because i have not once seen or materially experienced any smart or learning features that improved anything. With the latest version it is just a pain to use with an effective 50% reduction in my internet speed.

I just don't trust google anymore with anything hardware related. Been a very frustrating experience. The only workaround that works for me at the moment is to prioritise your device via google home.

[kingtury]

same here

[Deejay_TNT]

Having the same issue since 14150.43.80.

14150.43.81 did not fix it.

[mstew]

We've got a main and a single point set up, the hardware is on software version14150.43.81, and we've been having brutally slow internet speeds nearly daily (until a power cycle) for months now. What's the latest?

[guilhermesalema]

Nothing new, google broken products on the market and no fix no care with the customers!

[millinnium]

@olavrb  can you escalate this please? Its killing us when we have a subscribed ISP download speed that is artificially limited by buggy Google nest wifi router software

[bal1]

Hi!

I’ve ran into similar issues. I have 2 nest wifi routers, both on the running latest 81 firmware.

My ISP is Sunrise from Switzerland and I have a symmetrical fiber connection 200/200.

Initially, my speedtest results were 35 down and 200 up, both reproduced with factory resetting individual routers, swapping all the cables and checking all the ports. Since I couldn’t believe that the issue can be with Google I called the ISP, but then I couldn’t reproduce the results by connecting directly to ISP’s router.

Then I literally connected both of the nest routers to ISP router, created two different “homes” and started changing every single setting to see if it changes anything.

In the end, the magic sequence that worked for me was to first change the DNS resolution to ISP, then change it manually to Google’s servers and it didn’t break.

I couldn’t believe it - it doesn’t make any sense, how can DNS be related to this issue? I always thought that DNS can only influence the address resolution and not the speed of the internet. To make it even more interesting, changing DNS on an end device wouldn’t fix the issue, so at least that made sense. Finally - if I run a speedtest using google home embedded tool I still get the same 35 down and 200up.

Anyways, I’m not touching it until it breaks next time… 

[Jesse_W]

Just want to chime in that I'm having very similar problems. I have 2 nest wifi routers, both on the running latest 81 firmware. The router set as a point keeps going offline around the same time every day and speed really suffers. When the point goes offline the whole network briefly goes down before recovering. Only a power cycle fixes the offline point.

[Aussie_Scot]

I still have an active support case open with Google for this but it's been too long.
I bought $200 worth of TP-Link Deco on runout and am enjoying a hi-speed mesh network again. My two routers and pucks will be on eBay/Gumtree soon. I feel bad selling them, but need to recoup some of my loss. Hopefully they work ok in whatever environment the buyers have.

[Deejay_TNT]

Google, are you kidding? I'm fuming!!!
I've received a response from "support" with useless crap in it.
The original thread is now close (yes, Google, you keep ignoring the issue and keep closing any mentions of it).
The original thread can be found by searching for "Google Nest Wifi half available internet speed"

Now the actual response from a "Senior Specialist" (/a bunch of swearwords go here edited/):
"

Thanks for reaching out to the Google Nest Customer Care Team.   

This is Neil, I'm one of the Senior Specialists of Google Wifi.

Some Internet Service Providers (ISP) require VLAN tagging in order for their modems to communicate with wireless routers.

Nest Wifi and Google Wifi devices built or updated after June 2020, automatically supporting some VLAN tags and additional steps aren’t usually needed to set up a network. 

However, some devices with older firmware don't support VLAN tagging out of the box. For these, you’ll need additional equipment to support VLAN tagging or your setup will fail.

Google supports VLAN tag values of 2, 7, and 10 (from a possible range of 0 to 4095). If your ISP requires a different tag, your setup will require an additional device for it to work. To determine the proper tag required, check with your ISP or your modem’s manual.

To confirm if your ISP uses VLAN tagging, or if you have IPTV or VoIP service through your ISP, ask your ISP if your CPE box (ISP provided modem or router) requires a VLAN tag. If it does, and it isn’t a Google-supported tag follow the instructions below."

WHAT????????????????????????????????????????????????????????????????
My ISP does NOT use VLAN tags.

@Jeff - what the heck is happening in Google, would you know????

[BabakB]

@Jeff is useless and clueless. He has no authority to escalate the issues or come back to us with a fix. He only panders and trolls, and goes silent for many weeks or months.  If you check his user activity, you'll see his top task is to close out and lock discussion threads to minimize the PR clusterfudge this lack of response from google has become a nightmare for all of us. Getting updated to .80 and now .81 firmware does not fix any issues with speed and the access points show offline in google home app. 

Most likely they are devoting all their efforts to the next version of Google Nest Wifi (with 6 or 6e standard) and don't have the incentive to fix existing issues. 

[guilhermesalema]

I AGREE. SIGNED

[Deejay_TNT]

Good news!

Got software update 14150.376.32 today and the speed issue is fixed!

[Deejay_TNT]

Changelog as published by Google: https://support.google.com/googlenest/answer/12506728?hl=en&ref_topic=6318633

[Aussie_Scot]

Pretty light on any insight in the changelog, but if the issue is fixed then great. 
Good luck persevering with Google - I sold my routers and hubs 😄 

[Jhonleanmel]

Hey folks,

@Deejay_TNT, awesome — glad to hear that and thanks for getting back to us.

@Aussie_Scot, we're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best, 
Mel

[Jhonleanmel]

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel