2.4ghz devices won't stay connected

[dalester]

I have 3 Google nest wifi pro devices which are having issues as of 2-3 weeks ago. I have 50-60 devices connected to the Wi-Fi or hard wired. Lately, I can get the 2.4ghz only devices to connect to the Wi-Fi but they will disconnect after about a day. I have to reboot the system to get them reconnected to 2.4ghz before or happens again. I unplugged the 1 point that was closest to the majority of 2.4 devices to see if maybe they were trying to connect to 5ghz. It worked for a day, then all the 2.4ghz devices are no longer connected. I have 1 day left on my warranty, tried to file a claim but it does not come up in my "home" on the warranty checker even though much older devices do and I can see it in my Google store purchases. 

[Dan_A]

Hi dalester,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps.

or

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan