8/9 digit code issue

[Fedeni1978]

One of my three Google Wi-Fi routers went dead, so I’m trying to set up one of my other access points as my main hub but I am having issues. I had to factory reset my network and now when trying to set up, it’s asking for an eight digit code, but my Google Wi-Fi points both have nine digit codes. the Google home app, which is fully updated, will not scan the QR code on either access point. What do I do now? 

[olavrb]

The Nest Wifi add-on point, the one with no ethernet ports, can't be used as a main/primary unit.

What exact devices do you have left? See the following URL for specifications of the various models:

• https://support.google.com/googlenest/answer/6280668?hl=en

Preferably you'd have a "Google Wifi" or "Nest Wifi router" as the primary.

If you have to get a new one, just know that the newer "Nest Wifi Pro" is not backwards compatible.

[Fedeni1978]

I have the Google Wi-Fi Points.  Each of my 3 points has Ethernet in and out.

[olavrb · Accepted solution]

Which means there are no setup code printed under it. Instead follow this guidance for "Google Wifi point":

• https://support.google.com/googlenest/answer/9012064?hl=en

[LovelyM]

Hey folks, 

@olavrb, I'm grateful for your help.

Thanks for reaching out, @Fedeni1978. It looks like your concern was already addressed, but I want to ensure everything is good on your end. Don't hesitate to let me know if you need additional help.

Kind regards, 
Lovely

[AbigailF]

Hello everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks, 
Abi