Access Point has an orange light

[Karvong03]

Hi! My WiFi has been cutting in and out and it may be due to the connection of my access point as it has an orange light at the bottom. I test the mesh connection in the app, but it says a good connection despite the issues across my devices. 

[Jeff]

Hey Karvong03,

Could you clarify a couple of things for me? Is the light a solid orange, or is it pulsing? Are you using Google WiFi or Nest WiFi?

Thanks,
Jeff

[Karvong03]

Hi Jeff! It’s a solid orange light and I’m using the Nest WiFi.

[Jeff]

Hi Karnovg03,

So the good news is that the orange light on your device simply means that your microphone is muted. On the back of the device, there's a physical switch that can enable or disable the microphone. Turning it on will make the light disappear.

As for the cutting out, does the connection restore on its own, or do you need to restart devices to get them to reconnect? Are there any patterns to the disconnects, or are they totally random?

Thanks,
Jeff

[Karvong03]

The connection does restore on its own. It’s been happening pretty frequently since I switched out for a new modem. I’m not sure if there is a pattern but I do lose connection every time I’m using video like on a call or streaming.

[Jeff]

Hey Karvong03,

Can you check in your Home app settings to see if you any preferred activities set up? If so, try removing those to see if they have any impact. Sometimes on very specific setups preferred activities can actually interfere with performance. If you don't have any set, you can try adding them to see if they help as well.

Thanks,
Jeff

[Jeff]

Hi Karvong03,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[Karvong03]

Hey Jeff,

Where are the preferred activities that I can set up? I’m not sure positive exactly where they are in the Settings. My connection continues to cut out during video calls.

[Jeff]

Hi Karvong03,

To get to the preferred activities setting, open the Google Home app. From there tap on the WiFi icon. From there, tap on the gear (settings) and you will see an option for preferred activities in that menu. Let me know what what you find there.

Thanks,
Jeff

[Karvong03]

It looks like I only have video conferencing checked here.

[Jeff]

Thanks for checking that, Karvong03.

Go ahead and disable the preferred activity and see how that impacts things. For some people, having nothing preferred smooths out their experience. If you see no difference, let me know.

Thanks,
Jeff

[LovelyM]

Hello Karvong03, 

I'm checking in to see if you still need help. Don't hesitate to tell me if you have other questions or concerns. I want to make sure you're all good now.

Cheers,
Lovely

[AbigailF]

Hey Karvong03,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi