Adding Wifi hot spot to current network

[KickMartinez3]

I have been trying to add two additional WiFi hotspots to my current network with no luck, can’t get the two new hot spots through set up mode and I get to the point where I get a failed message saying “can’t find location” 

Any suggestions on what to do next.  Called customer support but they say my number is not registered and then automatically hangs up on me.  I’m lost on what to do next.  Any advice would be greatly appreciated. 

Carlos Martinez

[Dan_A]

Hi KickMartinez3,

Thanks for posting. I just want to clear some things before we move forward:

1. Are you using a modem/router combo from your Internet service provider (ISP)?
2. Which Google/Nest router are we working with?
3. What device are you using to set up your network (iOS or Android)?
4. Are you trying to add a Google/Nest Wifi point?

Looking forward to your response.

Best,

Dan