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Adding a Google Wifi Pro Point without success

simmelbourne
Community Member

‎08-31-2025 10:37 PM

So, I have Google Nest Pro mesh and I am attempting to add more points to my existing one.
When I open the Home app, then tap the +, then scan the QR code from the bottom of the new Pro, it locates the device successfully, but then it immediately says, now plug in the network cable.
I am not using Ethernet backhaul, but it's as though it won't let me add any further points without doing it this way, which is odd (new device is close enough for signal from other Pro devices).
I've factory reset the one I have tried to add a few times without any success (same results each time).

From what I can tell, it's trying to add the new Wifi Pro as a router, instead of an access point, but I can't see any option to add a point to an existing network.

Any ideas from others that may have personal experience with the Google Nest Pro mesh system would be incredibly helpful.

There must be something simple I am missing here 😕

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virnab
Community Specialist
Community Specialist

‎09-04-2025 11:06 AM - edited ‎09-04-2025 11:13 AM

Hi simmelbourne,

 

Thanks for reaching out to our community.

I understand you're having trouble adding a new Nest Wifi Pro Point to your existing mesh network. I can see why you feel like you must be missing something simple, considering the Google Home app is incorrectly identifying your new point as a router that needs a wired connection rather than a mesh point for your existing network. I appreciate your detailed description of what's happening; it helps me better understand what you’re experiencing. Don’t worry, help is here.

To get started, please provide some more information by answering these questions:

  1. Are you using the latest version of the Google Home app? If not, this Google Nest Help Center article provides helpful instructions: Update the Google Home app.
  2. Is your smartphone's operating system updated?
  3. What is the make and model of your smartphone?
  4. How far from the router is your new point?
  5. Besides the parent point, how many points are added to your mesh?
  6. What is the status of the LED light on the new point and your main router?
  7. Does the child point broadcast the setup Service Set Identifier (SSID) or network name located at the bottom of the device?
  8. Does any Wifi device broadcast a custom SSID?
  9. Did you get a message in the Google Home app when you added a child point?
  10. Do you have any switches in your network setup?
  11. Does the network switch get an upstream connection from the parent point?
  12. Could you please double-check if you are adding the new point to the same home structure as your Nest Wifi Pro system in the Google Home app?
  13. Could you please post a screenshot of the Google Home App showing what happens after scanning the QR code?

Please keep me posted.

 

Best regards,

Virna

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