Amazon Products will not connect to Google Fiber Wifi.

[Rome007]

None of my Amazon Products (FireStick, Echoe, etc) will connect to my Google Fiber Wifi. I have reset all Amazon devices back to factory. I have unplugged and restarted the Fiber Jack and the Nest Wifi Pro. I am still able to connect my amazon products to my old internet connection and wifi. I am able to connect all of my Amazon Products to any other hotspot. I believe that I should be able to adjust some settings associated with the Nest Wifi Pro Router in the Google Home App but I have not been able to figure out which ones. When I try to connect my FireStick to the Google Wifi, it says the Wifi is available but no internet (Wifi is not connected to the internet). My short term fix has been to run a hotspot from my computer and connect all of my Amazon devices.

[Rome007]

Is there anyone that can help me?

[Dan_A]

Hi Rome007,

That certainly isn't the experience we want you to have and apologies for the delay. Checking in to see if your Amazon devices are still not connecting to  your Nest Wifi pro. What troubleshooting steps have you taken so far? are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?

Looking forward to your response.

Best,

Dan