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Android Phone having very low download speed comparing to Upload Speed

calvinisasp
Community Member

I have an internet connection of 300Mbps, and when I do a speed test, I get about 275Mbps as upload speed and only 76Mbps as download speed. Not sure what's the problem. The internet net provider's technician mentioned that while upload, it could being using the 5Ghz channel and while downloading only 2.4Ghz. Could that be a problem and what would be a solution? 

11 REPLIES 11

Jhonleanmel
Community Specialist
Community Specialist

Hey calvinisasp,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Hey calvinisasp,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

calvinisasp
Community Member

Hey, 

 

Thanks for the response. I had to travel for my office work and could not try the steps mentioned earlier. I will reach back home only next week. I will try these steps and provide an update. 

Thanks again for the help!

Jeff
Community Specialist
Community Specialist

Thanks for the update, calvinisasp. We'll give you a chance to get back and test things out. Just let us know if you have any questions along the way.

 

Thanks,
Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,
 

@Jeff, thanks for the help.

@calvinisasp, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

calvinisasp
Community Member

Hi,

 

I am back and since my morning I've been trying all the above mentioned steps and even reset the router, still the problem remains! My upload speed is above 270mbps and download speed is only ~75. The internet connection plan i have is of 300 Mbps! So still the issue of low download speed remains! 

 

Regards,

Ajay Pillai 

Hi calvinisasp,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

EmersonB
Community Specialist
Community Specialist

Hello everybody,

 

@calvinisasp we haven't received your form — were you able to fill it out?

 

Keep us posted.

 

I appreciate the help @mel and @Jeff.

 

Regards,
Emerson

Dan_A
Community Specialist
Community Specialist

Hi calvinisasp,

 

Do you still need help with your device? If so, kindly fill out this form.

 

Best,

Dan

calvinisasp
Community Member

I had already filled the form on 24 (Monday)! I've done it again now, would be helpful if it can be confirmed. 

Hey there, 

@calvinisasp, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel