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Bad intermittent lag on Google nest wifi pro

Timbro86
Community Member

‎11-29-2023 01:47 PM

Hi, 

I have the new Google Nest WiFi Pro 3 pack and am experiencing bad lag on the Wi-Fi network that never happened with our old router

Started with gaming, getting really bad spikes every 10-20seconds making online FPS games impossible to play, I did a factory reset and seemed to have fixed that but occasionally get bad packet loss now. But the ping seems to be under 30ms most of the time 

But other devices seem to be suffering since the factory reset with connection dropping out to only select devices occasionally for up to 5 minutes at a time

All the routers have good mesh connection Im getting 59/21 speeds on my 50/20 fibre connection

Current software version is 1.63.377847

Doing a search online I see I'm not the only one with these issues. Its rather frustrating as my wife works from home and needs a reliable internet connection.

Should IPv6 be on or off? It was off I'm experimenting having it on.

Any input would be much appreciated

I have some tech experience, but am no networking guru 

Thanks

Tim

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2 REPLIES 2

Timbro86
Community Member

‎12-05-2023 05:20 PM

Anyone?

Is there another update I can do? I've tried everything listed in other forum posts. I'm ready to take them back for a refund. 

 

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Dan_A
Community Specialist
Community Specialist
In response to Timbro86

‎12-06-2023 03:46 PM

Hi Timbro86,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan

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