Can't get pulsing white light when trying to factory reset

[snakeeyes]

I am having the same problem as this forum. I've held down the button to factory reset over 10 times and can't get pass the solid white light after it goes from pulsing yellow to solid yellow to solid white. I still see my old network from my old apartment when I look at the network settings on my laptop. I want to set this up with a new setup. 

Related post

https://www.googlenestcommunity.com/t5/Nest-Wifi/Can-t-factory-reset-Google-nest-router/m-p/354869

[olavrb]

I've escalated the thread.

Just to be sure: You are following instructions to the point? For instance, one are not to hold the factory reset button while plugging in power anymore. See:

• Factory reset: https://support.google.com/googlenest/answer/6246619?hl=en
• What the light mean: https://support.google.com/googlenest/answer/6191584?hl=en

You'll also have to delete the existing network from your Google Home home yourself, it will not be removed automagically once you manage to factory reset the Nest Wifi units using the physical button.

[LovelyM]

Hi folks, 

@olavrb, we appreciate your help here.

Thanks for reaching out and I'm sorry for this experience, @snakeeyes. Since you've tried all the steps recommended already, kindly fill out this form so our specialist team can get in touch with you over email.

Looking forward to your response.

Best, 
Lovely

[AbigailF]

Hello everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you already filled out the form.

Regards,
Abi

[AbigailF]

Hey there, 

Checking back in — have you had the chance to fill out the form?

Thanks, 
Abi

[AbigailF]

Hi again snakeeyes, 

I'll be locking this thread in 24 hours. If you still need help, feel free to create a new thread and we'll be here for you.

Cheers,
Abi